Privacy Policy

1. Introduction

Damai Tech ("we", "us", "our") is committed to protecting the privacy and personal data of everyone who visits our website or enquires about our services. We act as the data controller for all personal data collected through this website.

This Privacy Policy applies to all information collected through our website and any related communications. By using our website, you acknowledge that you have read and understood this policy.

If you have questions about anything described here, please contact us at [email protected].

2. Personal Data We Collect

Information you provide directly

• Your name and contact details (email address, phone number) when you submit our enquiry form
• The content of any message you write to us
• Any information you share during a consultation call or email exchange

Information collected automatically

• Technical data such as your IP address, browser type, and device type when you visit our website
• Pages visited and time spent on the site, gathered through analytics tools
• Cookie preferences you have set through our consent tool

Legal basis for processing

We process your personal data on the following grounds under the Personal Data Protection Act 2010 (PDPA):

• Consent — where you have given clear agreement (for example, submitting our contact form)
• Legitimate interest — to respond to enquiries and improve our services
• Legal obligation — where we are required to retain records by law

3. How We Use Your Data

We use the personal data we collect for the following purposes only:

• Responding to your enquiries and communicating about our services
• Preparing proposals or service arrangements at your request
• Improving our website and understanding which content is helpful
• Meeting our legal and regulatory obligations

We do not use your personal data for unsolicited marketing without your clear prior consent, and we do not sell or trade your data to third parties.

4. Data Sharing with Third Parties

We share personal data with a small number of trusted service providers who help us operate our website and deliver our services. These include:

• Hosting providers — who store our website on secure servers
• Analytics providers — such as Google Analytics, used to understand site usage in aggregate
• Email service providers — used to send and receive communications

All third-party providers are required to process data securely and only as instructed by us. We do not allow them to use your data for their own purposes.

We may also disclose your information if required by law, regulation, or court order.

5. How Long We Keep Your Data

• Enquiry and contact form data is retained for up to 24 months following our last communication
• Analytics data is retained in aggregate form and typically anonymised after 14 months
• Cookie consent records are kept for 12 months
• Data held for legal or accounting obligations may be retained for up to 7 years

When data is no longer needed, we delete or anonymise it securely.

6. How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access. These measures include:

• Secure, encrypted connections (HTTPS) for all data transmitted to our website
• Restricted access to personal data — only team members who need it to do their work can view it
• Regular review of our security practices

In the unlikely event of a data breach that affects your rights and freedoms, we will notify the relevant authorities and affected individuals as required under applicable law.

7. Cookies

Our website uses cookies — small text files placed on your device — to help the site function and to understand how it is used. We categorise cookies as:

• Essential — required for the site to work correctly; these cannot be turned off
• Analytics — help us understand site usage; optional
• Marketing — used for relevant advertising; optional
• Preferences — remember your settings; optional

You can manage your cookie choices at any time on our Cookie Policy page.

8. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct any inaccurate or incomplete data
• Withdrawal of consent — withdraw your consent to processing at any time
• Limit processing — ask us to stop using your data for certain purposes
• Erasure — in certain circumstances, request that we delete your data

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days. We may need to verify your identity before processing a request.

If you are not satisfied with our response, you may contact the Department of Personal Data Protection Malaysia (JPDP) for further assistance.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies separately.

10. Children's Privacy

Our services are intended for business owners and adult individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently done so, please contact us so that we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please reach us at: